Welcome to TheBellaMonogram's Etsy Shop. I specialize in Custom Embroidery, Heat Transfer and more. I look forward to working with you in the future on all your custom personalizing . If you have any questions about your order or want to know anything on what I can do just message me and I will get in touch with you within 24 Hrs. Thanks again
All payments are completed through Etsy. If you have any questions message me.
All shipping is calculated through Etsy. I have a 1-4 week waiting period before your item will ship. If you need it sooner just select the proper shipping option at checkout. If you are local in Prestonsburg, Ky. I can meet you with your order. You can put coupon code (localpickup) to get free shipping. You must message me prior to ordering so we can arrange for local pickup. Message me if you have any questions
*****NO RETURNS & NO REFUNDS are given******. Please understand that all our items are personalized to order, because of this we cannot extend refunds or returns. Please read the entire description of the item you are going to purchase. Please double check sizing and that you put monogram letters in order of First, Last, Middle names. If you need help determining your size, we'd be happy to send over a size chart and discuss how the fit was for us prior to ordering. Again, All personalized items are NON REFUNDABLE.
If there is an error on my part I will issue a refund or exchange. All refund request must be initiated to me within 1 week of receiving it. BECAUSE OF THE NATURE OF OUR BUSINESS WE CANNOT ACCEPT A REQUEST FOR A RETURN BEYOND 7 DAYS AFTER THE USPS TRACKING NUMBER INDICATES THE BUYER HAS RECEIVED THE ITEM.******When a refund is extended to the buyer item must be returned to us within 2 weeks to be refunded or exchanged for US orders, International 4 weeks). In the event a refund/return is agreed upon, buyer will be responsible for the cost of shipping the item to us. Buyer may be asked to provide a photo of incorrect item so we may confirm error**
**Item must be return in perfect, unworn or unused condition. If it is returned worn or damaged the return is void.** Message me if you have any questions.
Please make sure to include all needed information for embroidery in the Notes to Seller box upon checkout. The needed information is listed in the description of each item. We will make several attempts to contact you for missing information through Etsy and e-mail. If there is no response within 3 days, we reserve the right to cancel/refund your order or to choose things such as thread color and font ourselves.
Colors may vary slightly due to differences in lighting and computer/phone screens. Please let us know if you have any questions about the color of a product or thread combination before you order, as we do not accept returns or exchanges based on color.
Our first and main communication will be through Etsy messaging for Etsy orders. We strongly suggest that you turn on e-mail message notifications for your Etsy account. We will follow up with one e-mail to the e-mail address listed on your account. Feel free to leave a telephone number as well in the notes to seller section at checkout that we can text if we have any questions.
All of my listings are custom orders that I have done for other customers. If you like what you see and want something similar just message me or choose custom order on my page. I can do most request that you have. I also have specialized hooping devices for my embroidery machine that allows me to do embroidery on items that most shops cant. Some of the items that I can do are boots, hats, bags, jeans legs or pockets, sleeves, and much more. Just message me if you have any questions.